Profile

As an accomplished artist, graphic designer, certified full-stack developer, and certified InfoMapper in technical, process, and policy writing, I am a versatile professional with a diverse skill set. My expertise extends to usability and user-centric design, training development and facilitation, social media and marketing, and event planning.

With a successful track record of freelance work since 2018, I have excelled in web development, graphic design, event management, and marketing. My ability to create visually appealing designs, customize websites to enhance online presence, and implement effective marketing strategies has helped numerous clients establish strong brand identities and achieve their business goals.

With extensive experience in usability analysis, I established testing protocols and initiatives and identified areas for automation. I maximized the adoption of reference tools throughout the organization, significantly enhancing efficiency and functionality.

My educational background includes a Full-Stack Developer certification from UC Davis and coursework in Business Administration at American River College.

I have received various scholarships and awards throughout my career, including the GitLab Commit Scholarship and the Verizon Achievement Award for Software Update Process Remodel.

I possess a comprehensive skill set encompassing programming languages, software, databases, and various tools relevant to my roles. Additionally, my soft skills as a project manager, product expert, and policy/process specialist contribute to my ability to deliver high-quality results and creative solutions for my clients and employers.

Overall, I am a skilled and adaptable professional with expertise in multiple areas, allowing me to bring a unique blend of creativity, technical proficiency, and strategic thinking to any project or organization. 

FREELANCE WORK | 2018 – Present

Web Development | Graphic Design | Event Management | Marketing

Provide multidisciplinary creative and technical services supporting small businesses, brands, and events. Core expertise includes website development and customization, graphic design (logos, presentations, marketing assets, and custom artwork), event planning and logistics coordination, content creation (social media and marketing materials), and strategic marketing execution.

Deliver tailored digital solutions to improve brand visibility and user engagement, including custom websites and identity design. Support event execution through planning, on-site coordination, and logistics management for technical and live events. Develop and implement marketing campaigns to increase awareness, attendance, and client reach. Known for combining technical capability with strong visual design and operational execution.

ART INSTRUCTOR | PAINT THE TOWN | 2024 – 2025

Lead art instructor for community-based and private painting events, including corporate workshops and special gatherings. Responsible for guiding participants through structured painting sessions, preparing materials, and delivering engaging, accessible instruction for diverse age groups and skill levels.

CHEF / SOCIAL MEDIA MANAGER / PROMOTER | FIREFLY LOUNGE | 2022 – 2023

Managed website design and ongoing digital maintenance for the venue. Developed and executed daily social media content, advertising campaigns, and promotional strategies to increase engagement and attendance.

Created marketing materials for events and in-house promotions. Supported kitchen operations and contributed to special event execution and planning. Coordinated and hosted tasting events in partnership with breweries and liquor distributors, strengthening vendor relationships and increasing venue visibility.

ASSISTANT MANAGER | JANIE AND JACK | 2021 – 2022

Oversaw daily retail operations for a boutique children’s clothing store, ensuring smooth workflow and high-quality customer experience. Implemented merchandising strategies aligned with brand standards to enhance visual presentation and product storytelling.

Supported and coached sales team members to achieve monthly performance goals. Provided regular operational and sales feedback to leadership to improve efficiency, customer experience, and store performance.

OWNER / MANAGER | THE RIDE BY GOLZ UPCYCLE | 2015 – 2019

Owned and operated a bicycle and skateboard retail shop managing all aspects of business operations, including staffing, purchasing, merchandising, marketing, accounting, and customer service.

Planned and executed community events for the cycling and skateboarding culture, including charity initiatives across Sacramento. Managed pro-ride team operations and brand representation.

Directed all social media strategy and content creation. Developed partnerships with manufacturers and distributors to support co-branded marketing, collaborative campaigns, and event sponsorships.

VERIZON | 2004 – 2015

CONSULTANT / PROJECT MANAGER |HQ GO-TO-MARKET DEVICE TEAM

Managed lifecycle of consumer devices from launch through end-of-life. Oversaw device and network testing, technical documentation, software update coordination, and internal training programs.

Collaborated with OEMs, platform providers, and engineering teams to resolve product issues and ensure optimal user experience. Led large-scale product launches with cross-functional coordination across technical, marketing, and operations teams.

Created internal and external product documentation and troubleshooting resources. Delivered training for device testing and software update processes. Led a major initiative improving software update efficiency, resulting in approximately $12M in annual savings.

PROJECT MANAGER | HQ KNOWLEDGE MANAGEMENT & TECH

Led enterprise-wide projects focused on internal system optimization and automation. Designed and implemented a user interface automation system that delivered contextualized content and reduced operational costs by approximately $25M annually.

Automated technical support and account management workflows to improve efficiency across departments. Managed cross-functional implementation projects involving IBM, IT, marketing, and customer service teams.

Developed training programs for tool adoption, usability processes, and content systems. Conducted post-project analysis to identify improvements and establish best practices.

USABILITY ANALYST | HQ KNOWLEDGE MANAGEMENT & TECH

Established usability testing frameworks across internal systems. Identified process gaps and opportunities for automation, improving system functionality and user experience.

Developed testing scripts and use cases to evaluate system performance. Led adoption initiatives for internal reference tools. Designed automated user-guided workflows using IBM iLog integrated with billing and network systems.

Conducted training in usability testing, process mapping, call center workflows, and policy content development. Supported call center transition following acquisition activities, including leadership training and operational assessment.

PROJECT COORDINATOR | CS PROCESS & POLICY

Managed large-scale content migration and policy rewrite initiatives across multiple departments. Collaborated with IT, marketing, and customer service teams to implement internal training systems and reference tools.

Supported enterprise-wide system launches and managed billing inquiry workflows, coordinating with IT and network teams to resolve system issues efficiently.

Developed and delivered training on policy rewriting, process documentation, and system usage.

SUPPORT REPRESENTATIVE | FINANCIAL SERVICES SUPPORT TEAM

Managed workflow coordination and special projects for financial support operations. Created training materials and procedural manuals for payment research and credit balance refund processes.

Supported system upgrades; such as workflow tracking, and communication tools. Delivered training programs for financial service processes and operational procedures.

COLLECTIONS REPRESENTATIVE | CS FINANCE

Performed customer collections and account resolution support within a contact center environment. Contributed to process improvement initiatives aligned with evolving federal regulations and internal compliance requirements.

ASSOCIATED SOUND | 2000 – 2001

Administrative Assistant
Managed front desk operations including phones, email, and customer communication. Supported accounts receivable functions including invoicing, payment tracking, and past-due account follow-up.

Assisted customers with general inquiries regarding sound equipment and rental services, including walk-in counter support and service coordination.